Frequently asked questions
Shipping and Delivery
Where do you ship from?
All Vetting Beauty orders are packed and shipped directly from our headquarters right here in Dublin.
Do you ship internationally?
Currently, we are exclusively shipping within Ireland. This allows us to guarantee fast delivery times and the best possible customer service for our local K-Beauty community.
What are your shipping rates?
Shipping charges for your order will be calculated and displayed at checkout based on your order total.
Shipping Option
Orders below €50 - €9.99
Orders €50 - €74.99 - €6.99
Free Shipping(Orders €75 and over)
How long will it take to get my order?
Since we ship locally, you can skip the month-long wait times! Standard delivery within Ireland typically takes just 2-5 business days once your order leaves our doors. You will receive a tracking link as soon as your box is on the way.
Will I have to pay customs, duties, or hidden fees?
Absolutely not. Because all of our inventory is already stocked locally in Dublin, the price you see at checkout is the final price. You will never be hit with unexpected UK or EU customs charges or import duties.
Our Products & Vetting Process
Are your products authentic?
100% yes. We know the K-Beauty market can be flooded with counterfeits. That is exactly why we created Vetting Beauty. We source directly from authorized suppliers and strictly vet every single brand we carry to guarantee absolute authenticity.
What exactly does "vetted" mean?
The global skincare market is overwhelming, and not every viral product actually works. Our "vetting" process means we do the heavy lifting for you. We rigorously research ingredient lists, test the formulas for efficacy, and ensure they are suitable for various skin types before they ever make it to our storefront. If it’s on our site, it’s a verified holy grail.
I have sensitive skin. Are these products safe for me?
Korean skincare is famous globally for its focus on gentle, barrier-repairing ingredients. While we stock many ranges specifically formulated for sensitive skin, we always recommend patch-testing any new product and reviewing the ingredient lists provided on our product pages.
Orders & Returns
Can I change or cancel my order after placing it?
We move fast to get your glow to you as quickly as possible! If you need to make a change or cancel your order, please email us immediately at hello@vettingbeauty.com. If your order hasn't been processed for shipping yet, we will do our absolute best to accommodate your request.
What is your return policy if I change my mind?
Under EU law, you have a 14-day cooling-off period to cancel your order. However, because we sell skincare, we will only accept "change of mind" returns if the product is completely unopened, unused, and in its original, pristine packaging with all factory seals completely intact. You must email hello@vettingbeauty.com within 14 days of delivery to request a return authorization. You are strictly responsible for paying all return shipping costs using a trackable service, and original shipping charges (€6.99 or €9.99, depending on your order total) are non-refundable.
Can I return a product if I have opened or tried it?
Due to health, safety, and hygiene regulations, we operate a zero-tolerance policy on opened cosmetics. We legally cannot and will not accept returns or offer refunds on any skincare product if the packaging has been opened, the product has been used, or the tamper-evident seal has been broken or altered in any way. If a returned item is received by us and we determine the seal has been broken, the refund will be denied and the item will be destroyed for hygiene reasons.
What do I do if my order arrives damaged, defective, or incorrect?
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at hello@vettingbeauty.com. We strongly recommend taking a continuous, unedited video while opening your package as proof of exactly what was inside and its condition. Please include your order number, the unboxing video (highly recommended), and clear photos of the issue. We will evaluate the issue and make it right by offering a full replacement or a refund. Please note: While we take care to package your items securely, minor creasing or cosmetic damage to the outer retail packaging may occur during transit. This does not qualify as product damage and is not eligible for a refund.
When will my refund be processed?
Once your authorized return is received and rigorously inspected by our team to verify the seals are intact, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund (minus the original shipping cost) will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.