Refund policy

Vetting Beauty Returns and Refunds Policy

At Vetting Beauty, we strictly vet our products and shipments to ensure you receive exactly what you ordered in perfect condition. Please review our highly strict returns policy below before making a purchase.

Damaged, Defective, or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at hello@vettingbeauty.com.

While we take care to package your items securely, minor creasing or cosmetic damage to the outer retail packaging may occur during transit. This does not qualify as product damage and is not eligible for a refund.

We strongly recommend taking a continuous, unedited video while opening your package. This serves as the best proof of exactly what was inside and in what condition it arrived.

When emailing us, please include:

  • Your order number

  • Your unboxing video (highly recommended)

  • Clear photos of the damage, the shipping box, or the incorrect item

We will evaluate the issue and make it right by offering a full replacement or a refund, and we will cover any return shipping costs associated with our error or transit damage.

"Change of Mind" Returns (Unopened Items Only) Under EU law, you have a 14-day cooling-off period to cancel your order. However, because we sell skincare, this is subject to strict limitations.

We will only accept "change of mind" returns if the product is completely unopened, unused, and in its original, pristine packaging with all factory seals completely intact.

If you wish to return an unopened item:

  • You must email us at hello@vettingbeauty.com within 14 days of receiving your order to request a return authorization.

  • You are strictly responsible for paying all return shipping costs. Original shipping charges (€6.99-€15.00) are non-refundable.

  • You must use a trackable shipping service. We are not responsible for returned items lost in transit.

The Hygiene Exemption (Strictly No Returns on Opened Skincare) Due to health, safety, and hygiene regulations, we operate a zero-tolerance policy on opened cosmetics.

We legally cannot and will not accept returns or offer refunds on any skincare product if the packaging has been opened, the product has been used, or if the tamper-evident seal has been broken or altered in any way.

If a returned item is received by us and we determine the seal has been broken or the product handled, the refund will be denied and the item will be destroyed for hygiene reasons. It will not be shipped back to you.

Refunds Processing Once your authorized return is received and rigorously inspected by our team to verify the seals are intact, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund (minus the original shipping cost) will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.